Supervisor
- +OmniX
Enhance Customer Care through omnichannels
Get seamless customer service with cross-channel prioritization features and powerful routing capabilities. OmniX creates a ticket automatically with each customer request ,each message sent between the agent and the customer is added to that ticket until the issue is resolved.
Get insight of real-time data on all your tickets in a consistent format to capture a complete view of customer service performance across all channels in a single interface such as the open tickets, the average waiting time, or the reopening rate.
Improve your business productivity by tracking customer activities and employee performance with featured reports through OmniX . You can restrict and filter the result of reports by date, time, channels, and more for more detailed reporting.
Improve your business productivity by tracking customer activities and employee performance with featured reports. You can restrict and filter the result of reports by date, time, channels, and more.
Ensure timely support to customers by setting deadlines across different types of inquiries and customer service.
Make a better overview by using custom-defined labels that can be applied to tickets to find them in an easy way.
Reduce clutter by making access authorization to specific groups within the system , so the agents in that group are allowed to do with a ticket.
Create several calendars to serve customers in different business hours.The allocation of customer tickets can be adjusted via the SLAs.
Make your own library of FAQs, how-tos, internal SOPs and more.
Configure automated actions in your own schedulers based on which points in time they should be executed on tickets.
Omnix essential
85
SR
85 Per user
Monthly subscription
840
SR
840 Per user
Yearly subscription
|
Omnix enterprise
125
SR
125 Per user
Monthly subscription
1260
SR
1260 Per user
Yearly subscription
|
|
|---|---|---|
| Users |
Supervisor - +Agent - + |
Supervisor - +Agent - + |
| Social Media (Twitter,Facebook,Telegrame) | ✓ | ✓ |
| Live Chat _Website | ✓ | ✓ |
| OmniX Inbox (Ticketing) | ✓ | ✓ |
| Phone (receive & make phone calls) | ✓ | ✓ |
| Email (Receive & send emails) | ✓ | ✓ |
| Reports | ✓ | ✓ |
| Calendar | ✓ | ✓ |
| Support different languages | ✓ | ✓ |
| Overview | ✓ | ✓ |
| WhatsApp Business | ✓ | ✓ |
| Dashboard | ✓ | ✓ |
| Tag | ✓ | ✓ |
| Time Accounting | N/A | ✓ |
| Knowledge Base | N/A | ✓ |
| Custom Report | N/A | ✓ |
| Triggers | N/A | ✓ |
| Scheduler | N/A | ✓ |
| Escalation | N/A | ✓ |
| SLA Management | N/A | ✓ |
| Auto-assign Tickets | N/A | ✓ |
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WhatsApp Session Messages |
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WhatsApp Template Messages |
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Buy Now
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Buy Now
|
